AntiqueID

Help

Support

Something not working, or a result that looks wrong? Write to us at support@yaysoft.net. We answer within two business days, usually sooner.

Writing about a specific scan? Include roughly when you scanned it and what the app said. If you can, attach the photographs you used — that is what lets us see what the model saw.

Common questions

  • The app says it can’t identify my object

    That is deliberate: when the evidence is thin, the app tells you so instead of inventing a maker and a price. Better photographs usually fix it.

    Shoot in daylight away from direct sun, fill the frame, avoid glare on glaze and glass, and add the back, the underside and any mark or signature as separate shots.

  • Photograph the maker’s mark

    Marks, hallmarks and backstamps carry more information than the whole object. The scan flow has a dedicated step for them.

    Get close, keep the mark parallel to the lens, and let it fill the frame. A blurry mark is worse than no mark.

  • The value looks too high or too low

    Estimates are AI-generated ranges from photographs alone, not appraisals. Condition, restoration, provenance and regional markets move real prices a great deal.

    Tell us which object and what you expected — those reports are how we improve the model’s calibration.

  • Restore a subscription

    Open Settings → Restore purchases in the app, signed in with the same Apple ID or Google account you bought with.

    Still nothing? Send us the store receipt email and we will look into it.

  • Cancel a subscription

    Subscriptions are billed by Apple and Google, so they are cancelled there — not in our app, and not by deleting the app.

    iPhone: Settings → your name → Subscriptions. Android: Play Store → profile → Payments & subscriptions.

  • Delete my data

    Email us from any address and ask. You never gave us a name or an email, so tell us your anonymous user id — the app shows it in Settings.

    We confirm deletion of your scans, photographs and event history within 30 days. Your saved collection lives on your device and goes when you delete the app.

Privacy and terms

Read the Privacy Policy for what we collect and who processes it, and the Terms of Use for subscription and liability terms.

Contact

Yaysoft LTD — support@yaysoft.net

Yaysoft LTD · AntiqueID: Antique Appraiser